Returns & Exchanges Policy – First Stars Football

At First Stars Football, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Size Exchanges

We offer size exchanges within 7 days of the delivery date.

To qualify for a size exchange, the item must:

• Be unused and unworn.
• Be in its original condition.
• Include all original packaging and tags.

Customers are responsible for the return shipping costs associated with size exchanges unless the wrong item was shipped or the product arrives with a manufacturing defect.

Manufacturing Quality Guarantee

We stand behind the quality of our products and offer a 30-Day Manufacturing Quality Guarantee from the date your order is delivered.

This guarantee covers manufacturing defects such as:

• Faulty stitching or seams.
• Printing or customization errors.
• Fabric defects or damage that occurred before use.

It does not cover normal wear and tear, accidental damage, improper washing, misuse, or products that have been altered after delivery.

How to Request a Claim

If you believe your item has a manufacturing defect, please contact us within 30 days of delivery by emailing support@firststarsfootball.shop.

Please include:

• Your order number.
• A detailed description of the issue.
• Clear photos showing the defect.

Our support team will review your request and respond within 24–48 business hours.

Resolution Options

After reviewing your claim, First Stars Football may offer one of the following solutions, depending on the circumstances:

• A replacement product.
• Store credit for a future purchase.
• A partial refund.
• A full refund.

Each request is evaluated individually to ensure a fair resolution.

European Union Customers

Customers located in the European Union may request a return within 14 days of receiving their order, in accordance with applicable consumer protection laws.

Returned products must be unused, in their original condition, and include all original packaging. Unless the item is defective or an error occurred on our part, return shipping costs remain the customer's responsibility.

Contact

If you have any questions regarding returns or exchanges, please contact us:

Email: support@firststarsfootball.shop

Business Hours: Monday – Friday, 8:00 AM – 6:00 PM (London Time)

We are committed to providing a prompt and fair resolution for every customer.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at servicejerseyexpress@gmail.com. Please note that returns will need to be sent to the following address: 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at servicejerseyexpress@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

https://shopify.com/76308414618/account

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at servicejerseyexpress@gmail.com.