Refund Policy – First Stars Football

Last updated: July 23, 2026

At First Stars Football, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must:

• Be unused and unworn.
• Be in its original condition.
• Include all original tags and packaging.
• Be accompanied by proof of purchase or your order number.

Returns requested after the 30-day period may not be accepted.

2. How to Start a Return

To request a return, please contact our support team at:

Email: support@firststarsfootball.shop

Our team will review your request and provide detailed return instructions.

Please note that returns sent without prior authorization will not be accepted.

Once your return request is approved, we will provide instructions on where the package should be shipped.

3. Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive:

• A damaged item.
• A manufacturing defect.
• The wrong product.
• An incorrect size due to our fulfillment error.

Please contact us immediately at support@firststarsfootball.shop with:

• Your order number.
• A description of the issue.
• Clear photographs of the product.

After reviewing your claim, we may offer:

• A replacement.
• Store credit.
• A partial refund.
• A full refund.

4. Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

• Personalized or custom-made products.
• Gift cards.
• Final sale or clearance items.
• Products showing signs of use, washing, or alteration.
• Items returned without original packaging or tags.

If you are unsure whether your product qualifies, please contact our support team before returning it.

5. Exchanges

If you need a different size, we offer size exchanges within 7 days of delivery, provided the item remains unused, unworn, and in its original condition.

Customers are responsible for return shipping costs unless the exchange is required because of our error or a manufacturing defect.

6. European Union Customers

For customers located within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it without providing a reason.

To qualify, the item must:

• Be unused and unworn.
• Include all original tags and packaging.
• Be returned with proof of purchase.

This right is provided in accordance with applicable European consumer protection laws.

7. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

• The refund will be issued to your original payment method.
• Refunds are typically processed within 10 business days after approval.
• Your bank or card issuer may require additional time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

support@firststarsfootball.shop

8. Return Shipping Costs

Unless the return is due to a defective product, shipping error, or our mistake, customers are responsible for the cost of returning the item.

Original shipping charges are generally non-refundable unless required by applicable law.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

First Stars Football

Email: support@firststarsfootball.shop

Social Media: https://www.instagram.com/firststars_football?igsh=NDZiMTlsa280dmhy

Business Hours: Monday – Friday, 8:00 AM – 6:00 PM (London Time)

We typically respond to all inquiries within 24–48 business hours.